Terms & Conditions a9 app – Malaysia Platform User Guide

Acceptance of Terms

By accessing or using the a9 app platform in any way — whether by registering an account, logging in, making a deposit, or simply browsing the website — you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety.

These terms constitute a legally binding agreement between you ("User" or "Member") and the operator of the a9 app platform ("a9 app," "we," "the company"). These terms may be amended from time to time, and the latest version will always be displayed on this page. Continued use of the platform following any amendment constitutes your acceptance of the revised terms.

Eligibility & Registration

To register and use the a9 app platform, you must meet the following requirements:

• At least 18 years old on the date of registration.
• Be a resident of or a citizen of Malaysia.
• Hold an active Malaysian phone number capable of receiving OTPs.
• Have the legal capacity to enter into a binding agreement.
• Never been banned or prohibited by a9 app from using this platform.

Only one account is permitted per individual, phone number, email address, IP address, device, or household. Registering multiple accounts — whether directly or through an intermediary — is a serious violation that will result in the suspension of all accounts involved and the forfeiture of any balances or winnings.

A9 app reserves the right to request identity verification at any time, including copies of identification documents (MyKad), proof of address, and other relevant information. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

User Account

You are solely responsible for maintaining the confidentiality of your account login details, including your username and password. All activity that occurs under your account is your full responsibility, regardless of whether it was carried out by you or by a third party who gained access to your account.

A9 app recommends the following steps to protect your account:

• Use a strong, unique password that you do not use on any other platform.
• Enable two-factor authentication (2FA) wherever available.
• Never share your login credentials with anyone, including family members.
• Log out of your account every time you finish using a shared device.
• Contact our support team immediately if you suspect any suspicious activity.

A9 app will never ask for your account password via email, SMS, WhatsApp, or any other communication channel. If you receive any such request, please report it to our support team immediately.

Deposit & Withdrawal

All financial transactions on the a9 app platform are conducted in Malaysian Ringgit (RM). Supported payment methods are:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX — Maybank2u, CIMB Clicks, and other supported Malaysian banks

Deposit: The minimum deposit amount is RM20 per transaction. There is no standard maximum deposit limit, though limits may be applied to certain accounts based on risk assessment. All deposits are processed instantly and credited to your a9 app account within 5 minutes. If a deposit has not been credited within 30 minutes, please contact our support team with a screenshot of the transaction as proof.

Withdrawal: Withdrawal requests are processed within 5 to 30 minutes for e-wallets, and within a few hours for FPX transactions depending on the time the request is submitted. Withdrawals are only permitted to the same payment method used for your most recent deposit, or a method that has been registered and verified. a9 app reserves the right to request identity verification before processing withdrawals exceeding RM5,000 per day.

Bonus & Promotions

A9 app offers a variety of bonuses and promotions from time to time, including welcome bonuses for new players, weekly cashback, free spins, and special promotions tied to Malaysian public holidays or sporting seasons. Each bonus is subject to specific terms stated in the relevant offer, including:

• Wagering Requirement: The bonus amount must be wagered a specified number of times before a withdrawal is permitted. The wagering requirement for each offer is clearly stated in the relevant promotion's terms.
• Valid Period: All bonuses have a specified validity period. Bonuses not used within this period will expire and cannot be reclaimed.
• Maximum Bet Limit: While meeting bonus wagering requirements, the maximum bet may be capped at a specified amount. Exceeding this limit may result in the bonus being voided.
• One Bonus Per Claim: Generally, only one bonus may be active at a time unless otherwise stated.

Bonus system abuse — including the use of multiple accounts to claim bonuses, collusion between players to circumvent wagering requirements, or any method a9 app deems to be bonus fraud — will result in the cancellation of all related bonuses and winnings, and may lead to permanent account suspension.

Game Rules

All games on the a9 app platform — including slots, progressive jackpots, virtual sports, football, cricket, roulette, lottery, and more — use independently verified random number generators (RNG) to ensure truly random and fair outcomes.

Confirmed and accepted bets are final and cannot be cancelled. Winnings are automatically credited to your account balance once the game result is determined. In the event of a technical disruption during a game session, a9 app reserves the right to void or refund bets based on system records at the time of the disruption.

For virtual Sports Betting, match outcomes are determined by a regulated RNG system and cannot be influenced by any party. For real sports betting (football, cricket, badminton, and so on), results are sourced from trusted official data providers.

Prohibited Conduct

The following activities are strictly prohibited on the a9 app platform:

• Using automated software, bots, scripts, or any other technological tools to access or interact with the platform without authorisation.
• Any form of fraud, including credit card fraud, chargeback fraud, or falsification of identity documents.
• Money laundering through the a9 app platform.
• Sharing or selling your account to another party.
• Money laundering or any financial activity that violates Malaysian law.
• Attempting to hack, breach, or otherwise compromise the security of the platform.
• Distributing content containing malware or content that damages the reputation of a9 app.
• Colluding with or influencing other players to manipulate game outcomes.

A9 app reserves the right to investigate any activity suspected of violating these terms. Where a violation is confirmed, a9 app may suspend or close the account in question, forfeit all balances and winnings associated with the fraudulent activity, and report the matter to the relevant authorities where necessary.

Limitation of Liability

A9 app provides its platform on an "as is" basis and makes no warranties, express or implied, regarding the availability, accuracy, or fitness of the platform for any particular purpose. a9 app shall not be liable for:

• Any financial losses incurred through use of the platform, including funds lost in gameplay.
• Service disruptions or technical failures beyond our reasonable control.
• Unauthorised access to your account resulting from your own negligence in maintaining account security.
• Delays in processing deposits or withdrawals caused by third parties such as payment service providers.
• Any indirect, incidental, or consequential losses arising from your use of our platform.

A9 app's total liability to you, under any circumstances, shall not exceed the total amount deposited into your account in the 30 days prior to the claim arising.

Privacy & Data

The collection, use, and protection of your personal data are governed by our Privacy Policy a9 app, which forms part of these terms. By using the a9 app platform, you agree to the processing of your personal data as described in our Privacy Policy.

A9 app protects all user data and transactions using 256-bit SSL encryption. We do not sell or disclose your personal information to third parties for marketing purposes without your explicit consent.

Responsible Gaming

A9 app is committed to responsible gaming and the well-being of our players. We provide a range of tools to help players manage their gaming experience:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set a maximum limit on how much you can lose within a given time period.
• Session Time Limit: Set a time limit for each of your gaming sessions.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Apply for a long-term self-exclusion (minimum 6 months) if needed.

If you or someone you know is struggling with a gambling-related issue, please seek help. For more information on support resources available in Malaysia, please refer to our Responsible Gaming us.

Account Suspension & Closure

A9 app reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Breach of any part of these Terms & Conditions.
• Incomplete identity verification or false information provided during registration.
• Activity suspected to involve fraud, money laundering, or other illegal conduct.
• Instructions from relevant authorities or law enforcement agencies.
• Self-exclusion request by the member.

Members may also request to close their own account at any time by contacting the a9 app support team via live chat or email at support@a9app.click. Prior to closure, any available balance not subject to active wagering requirements will be refunded to the member via their registered payment method.

Terms Amendment

A9 app reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. Amendments take effect immediately upon being published on this page. Members will be notified of material changes via email or in-platform notification at least 7 days before the changes take effect, except in urgent circumstances that require immediate action.

Continued use of the a9 app platform after any amendment takes effect constitutes acceptance of the revised terms. We encourage you to review this page periodically to stay informed of the latest terms governing your use of our platform.

Governing Law

These Terms & Conditions are interpreted and enforced in accordance with applicable law. Any dispute arising from or in connection with these terms shall be resolved through the dispute resolution process established by a9 app, which may include negotiation, mediation, or arbitration in accordance with procedures set out by us.

If any provision of these Terms & Conditions is found to be invalid, unenforceable, or inconsistent with any applicable law, that provision will be minimally reinterpreted to make it valid and enforceable, while the remainder of these terms continue in full force and effect.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the a9 app platform, please reach out to our team through the following channels:

• Live Chat: Available 24/7 within the a9 app platform — log in and click the live chat icon.
• Email: support@a9app.click — response time within 24 hours.

The a9 app support team is ready to assist you in Bahasa Melayu and has a thorough understanding of the online gaming landscape in Malaysia. We are committed to resolving every query and complaint transparently, fairly, and in a timely manner.